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HR and payroll queries

Here are the contact details for our HR and Payroll services. Please note that your organisation may receive only HR Services, only Payroll Services, or may receive both of these. If you’re not sure which applies to you, you can ask your manager or give us a call to check.

  • If your organisation receives only HR Services, please contact your employer pay centre for any payroll matters.
  • If your organisation receives only Payroll Services, please contact your employer for any HR matters.


Email support hours: Monday to Friday 09:00 – 16:00

You can ask us a question or get help with any of our services by sending us an email. In line with Data Protection, please ensure to include two of the following in your correspondence for verification purposes:

  • Personnel number
  • PPSN
  • Date of birth

HR queries

For HR queries including login help for HR self-service, email

Payroll queries

For payroll queries including retirees but excluding members of the Defence Forces, email

For payroll queries for members of the Defence Forces (soldiers, officers and reservists), email:

Payroll requests


Phone support hours: Monday to Friday 09:00 – 13:00

0818 107 100 is the number for all employees and retirees, and you can choose to speak to our team on either HR or Payroll queries.

The NSSO would like to advise customers that all calls may be recorded for quality and training purposes.


Please note that the NSSO does not offer a FREEPOST service. Please ensure you have affixed the correct value in postage stamps to your envelope prior to posting it to the NSSO.

For HR Services

  • National Shared Services Office, Block 5, Belfield Office Park, Beech Hill Road, Clonskeagh , Dublin 4, D04 A9P2

For Payroll Services

  • Payroll Contact Centre, Deerpark Road, Killarney, Co Kerry, V93 KH28

For Defence Forces (Soldiers, Officers and Reservists)

  • Military Payroll, Payroll Services, Áras an tSáile, Renmore, Galway, H91 AN2E

If you receive post from the NSSO that provides a different return address, please use the return address specified on that correspondence.

Other contact points

If you would like to contact us about Data Protection, Freedom of Information, or general queries to our Press Office, please see the appropriate pages below for more information and contact details.

Data Protection

Freedom of Information

Press office and social media