Find the video guide for resizing a photo and also for uploading a photo here.
If the required photograph is not uploaded, you will not be able to proceed with your application. If a photo is required, a photo must be uploaded at the time of application.
Applications may require a photograph due to:
- certain travel providers request a new Photo ID each year.
- for TaxSaver travel providers, if you have lost or replaced your Leapcard in the last year, we will be required to create a new profile for you and therefore need a new photo.
The photo maximum size is 64KB. The photograph is stored securely on the e-form, and will only be used externally with the provider you have requested to travel with, and declared on your e-form as such, to obtain your card.
Once your travel pass case is complete, you may delete your photo from the HR self-service system if you wish.
NSSO HR Services will try to accommodate you where possible including, but not limited to, providing explanations of how to upload, the requirements for the photograph quality, and, where possible, cropping photographs if required.
The vast majority of photographs are of digital standard, and can be used in this process. The onus is on you to comply with the standard of picture quality and size, however, where possible, NSSO HR Services do accommodate customers whose photograph is unusable, and needs to be replaced.