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The NSSO wins Shared Services Centre of the Year 2022 award at the CCMAs

The NSSO is delighted to have won the “Shared Services Centre of the Year 2022” at the Irish Customer Contact and Shared Services Awards, which were held in the Aviva Stadium on Saturday November 26, 2022.

Speaking about the win, the NSSO’s CEO Hilary Murphy-Fagan said:

“This award is due recognition of the hard work and determination of NSSO staff over the years, combined with a passion for quality and for excellence in customer service delivery to the Civil Service.

The scale and scope of our operations, and the standards and benefits achieved by the NSSO stand out, when compared against some of the best in our industry sector, including Accenture, PayPal and Three Ireland.”

The CCMA judges had this to say on why the NSSO was such a deserving winner on the night:

“Highly commended in this category last year, the team at NSSO once again clearly demonstrated that innovation was critical to their operation and one of their core values with strong service measurements and in-depth KPIs, detailed efficiency improvements and very strong people engagement initiatives.

With a focus on continuous learning and improvement they illustrated their commitment to delivering an excellent standard of customer experience and the value of the shared service model. Through the deployment of new technologies and automation, the team generate valuable data insights that support business needs whilst generating efficiencies and significantly reducing costs. All contributing to the modernisation of corporate administration in the Irish civil service.

The judges wish to congratulate the NSSO team who demonstrated a strong, passionate approach to continuous improvement. They have created a centre of excellence whereby they centralise, streamline and add value. Their focus on driving change and continuous improvement is a leading example of how organisations should see shared services, as a key enabler in driving greater service and customer experience.”

The nominees in the Best Shared Services category included:


Arema Connect

Beacon Hospital


Charles River Microbial



Lidl Ireland

National Shared Services Office

New Ireland Assurance


Pitney Bowes


Pinergy & SalesSense

Three Ireland