Local HR may notify NSSO on behalf of an employee for some exceptional cases such as when an employee is out on long-term sick leave due to exit on ill-health retirement, for an employee that is going to be dismissed, or for a former employee’s preserved pension.
Supporting documentation on these cases should include an Exit Form and any other appropriate documents such as a letter of resignation or severance details. Local HR should complete details on the Exit Form that are appropriate such as fields to identify the employee and method of exit, however checks such as Annual Leave and outstanding schemes repayments will be part of a checklist for NSSO.
There is no need for an exit form with preserved pensions. In these cases, Local HR simply raise a case on the Case Management System or direct the former employee to contact NSSO to begin the process. The NSSO Pensions team will request a complete employee file.
Local HR is responsible for informing employees about retirement courses. To help identify possible candidates, they can request reports from NSSO about the age profile or pensions scheme type. As appropriate, Local HR will notify the Head of Division for cases raised by Local HR.
Note: NSSO does not currently administer pensions for the following groups: office holders, An Garda Síochána, OPW industrial staff, judiciary, the Defence Forces, and pensions appeals. In relation to the process to resign/retire, Local HR should still follow the exit process as usual and deal with the pension details.
If you are unsure how to use the online system, consult the how-to guides for exit process and Pensions.
You are responsible for making sure all forms submitted to NSSO are fully completed. The NSSO may not process incomplete forms.