NSSO will manage and administer pay and instructions which can be separated into five distinct areas. For any Payroll Services clients who do not avail of HR Services, the below is not applicable.
Manage and administer pay: All amendments to employees pay will be dealt by the NSSO Pay team who will instruct the relevant Pay Centre. Clarification may be requested on a case-by-case basis and Local HR will be provided with details of the request. However, in circumstances where it does not fall into another process HR should raise a pay change request form and raise a case, e.g. employee allowance, higher scales.
Increments: Local HR will be requested to approve/deny an increment if an employee falls outside the requested guidelines and criteria.
Allowances: Local HR will be required to submit allowance requests (with supporting documentation) directly to NSSO.
Recoupment of overpayment: Local HR will be contacted when an overpayment repayment plan is agreed with the employee confirming the weekly/fortnightly amount, start date and end date of the recoupment[CG1] . If an overpayment is identified for a former employee and if all reasonable efforts to contact the person fails, the matter will be referred to Local HR as the onus is on them to recoup the overpayment or write off the overpayment. However, if the person has a preserved pension this can be recouped through pension or lump sum when person retires.
NSSO will deal with any request regarding pay promptly to meet payroll deadlines for and on behalf of Local HR and employees, while maintaining data quality.
Please note: In most circumstances, amendments to pay will originate through a different team in NSSO other than the pay team. For example, if an employee applies for parental leave, that will originate in the leave management team but will be communicated to the pay team as part of the process.