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About pensions

You can access your pensions service statement and seek changes to your pension arrangements through the NSSO website. This also lets you transfer service, buy additional service, claim a marriage gratuity repayment or make up a contributions shortfall. To find out more about Civil Service pensions, visit about superannuation information. For a glossary of pensions terms, visit the Pensions Authority website.

Read more about public service pension reform.

The Civil Service Code of Standards and Behaviour contains information about what’s expected of Civil Servants after retirement.

If you are seeking an estimate of retirement benefits or purchase of notional service, we wish to direct you to the pensions self-service modeller on HR self-service and click ‘Pension Statement’. You can also obtain a Pension Service Statement (PSS) from HR self-service. All details provided on your PSS and modeller estimates are extracted from your own personal HR record, which the NSSO holds for you.

A user guide on how to use the pension modeller can be found below.

User guide: accessing the pension modeller - NSSO).

There are some staff exceptions who will not be able to access the HR self-service modeller to obtain retirement benefit estimates:

  • staff retiring on ill-health grounds (this request must come from your Local HR unit)
  • staff who are members of the FÁS or HSE pension schemes
  • staff who are currently purchasing notional service periodically
  • staff who currently do not have access to HR self-service

For staff who are retiring within the next 6 months, and in receipt of an allowance, please email advising of your projected LDOS. We will provide you with the best 3 in 10 years for your allowance, and you can input this figure into the modeller to receive your estimate of benefits.

If one or more of these criteria applies to you,please raise a HR Case here, including your projected Last Day of Service (LDOS).

Please include the case summary as ‘Retirement Benefit Estimate, LDOS DD/MM/YYYY’, and select the category ‘Estimate of Benefits’.

If you don’t have access to the HR Case system, please email with the required information, and a case will be raised on your behalf.

Members of the single public service pension scheme

If you are a member of the Single Public Service Pension Scheme (SPSPS) you are entitled to buy referable amounts towards a retirement pension and/or lump sum. The scheme also lets you transfer pension funds from Revenue-approved pension schemes and private pensions. For more details, visit the website.

How to start receiving your pension payment

After receiving your exit form, NSSO will send you a retirement pack with useful information and the forms you will need to complete in order to apply for your pension benefits.

You can also download the retirement forms here.

The information guide available on this page will help you to fill out the retirement forms.

Complete the forms and post them to: Resignations and Retirements, National Shared Services Office, Block 5, Belfield Office Park, Beech Hill Road, Clonskeagh, Dublin 4, D04 A9P2.

After receiving your completed and signed retirement forms, NSSO will take care of all the administrative work for your retirement, pension, and leave entitlement (if any). This may take several weeks. Once the process is finished, NSSO will send you a letter with details of your approved pension entitlements.