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Terms and conditions

Privacy Statement

The National Shared Services Office (NSSO), fully respects your right to privacy, and will not collect any personal information about you on this website without your clear and explicit permission. Any personal information which you volunteer will be treated securely and confidentially in accordance with the General Data Protection Regulation. This statement relates to our privacy practices in connection with this website.

Collection and use of personal information

This website may collect personal data that you volunteer, e.g. when providing feedback or asking a question. Any information you provide in this way is used only for its specified purpose. For other types of information collected relating to website visitors see below.

Information we routinely collect

We may collect the following information from each user of this site: • Technical information (IP address, web browser version, pages URLs visited, etc.) • The previous website address from which you reached us, including any search terms used

We use this information to analyse the usage patterns of the website in order to improve the website’s effectiveness. We do not and will not make attempts to identify individual site visitors from this information collected. It is our policy never to disclose such information in respect of individual website visitors to any third party unless explicitly stated or obliged to disclose such information by a rule of law.


The material featured on this site is subject to Government copyright according to the Copyright & Related Rights Act 2000 . The material may be downloaded to file or printer for personal use only. Where this material is being issued to others, the source (including URL) and copyright status must be acknowledged. The permission to reproduce Government copyright material does not extend to any material on this site which may be the property of a third party. Authorisation to reproduce such material must be obtained from the copyright holders concerned.


The contents of these pages are provided as an information guide only. They are intended to enhance public access to information about the Government, its Departments and Offices. Whilst every effort has been made to ensure the accuracy of the information/material contained on the website, the NSSO assumes no responsibility for and gives no guarantees, undertakings or warranties concerning the accuracy, completeness or up to date nature of the information provided on the website and does not accept any liability whatsoever arising from any errors or omissions. Although every effort is made to ensure the reliability of listed sites this cannot be taken as an endorsement of these sites.

Cookie Policy

A cookie is a small data file that a website places on your hard drive for future use. Cookies can record your preferences when visiting a particular site and can help identify user trends for statistical analysis of our site. This can enable us, over time, to provide a better experience on our site by improving content, modifying navigation and generally making our site more user friendly. Without cookies, a web server has no memory of anything about a user’s previous visits. It is important to note that accepting cookies used on our site does not give us access to any personal information. Most browsers automatically accept cookies by default, but you can usually refuse cookies or selectively accept cookies by adjusting the preferences in your browser.

Social Media Policy

Twitter @SSCIRL Staffing and origin of tweets The @SSCIRL account is managed by the NSSO Press Office. Tweets are posted by the staff of the Press Office. Content If you follow @SSCIRL, you can expect our tweets to include: • News stories and press releases • Speeches and statements from our CEO & relevant Ministers • Photos and videos from NSSO events • Live tweeting of related Government and Department events • Other content as deemed appropriate.

Following and Retweets

If we follow another Twitter account, it does not imply an endorsement of any kind. Likewise, content retweeted by @SSCIRL does not imply any endorsement of the message tweeted or the individual or organisation who tweeted it. If you follow our account, we will not automatically follow you back.

@Messages and Direct Messages We welcome feedback from our followers and will try to join conversations where possible. However, we may not reply individually to all messages we receive via Twitter. The best means of communicating queries to the NSSO is via email to

Availability We update and monitor our Twitter account during normal office hours Monday to Friday. We will also update and monitor the account outside of these hours at our own discretion. Twitter may occasionally be unavailable and we accept no responsibility for lack of service due to Twitter downtime.

Full Twitter Policy

The @SSCIRL Twitter account is for the National Shared Services Office, a Government Office, established under the NSSO Act 2017. It is a statutory Civil Service Office under the aegis of the Department of Public Expenditure and Reform. Tweets will cover developments in the NSSO, shared services and related services. Retweets may be used to highlight relevant appropriate news or announcements, particularly those by other Government bodies. Sending a message via Twitter will not be considered as contacting the National Shared Services Office for official purposes and we will not be obliged to monitor or respond to requests for information through the Twitter channel. Instead, please see our contact details on

The NSSO Twitter account is managed by the NSSO Press, Communications & FOI Unit, please contact We welcome and will read all @ messages. However, in general, we may not be in a position to reply to all messages. Please do not include any personal/private information in your tweets to us.

@SSCIRL will not be obliged to follow any of our followers. If we do follow a Twitter account, it does not imply endorsement of any kind. @SSCIRL is operated by civil servants and as such we cannot participate in matters of party politics. Normally our Twitter account will be updated and monitored during office hours, Monday to Friday. Our Twitter account may occasionally be unavailable and we accept no responsibility for lack of service due to Twitter downtime. Defamatory, abusive or spam tweets will result in followers being blocked and reported directly to Twitter. National Shared Services Office, August 2018.

Re-use of Public Sector Information (PSI) Regulations

The European Communities (Re-Use of Public Sector Information) Regulations 2005 (as amended by SI 103/2008 and SI 525/2015) create a statutory framework for the re-use by businesses and citizens of existing information held by public sector bodies in new products and services. The Regulations affect how information can be re-used, once it has been legitimately accessed, by placing obligations on the public sector to the benefit of re-users with the aim of boosting economic activity. It is important to note that the Regulations do not create any new rights of access to information.

The PSI Regulations provide for the release for re-use of information in a pre-existing format or language, and do not apply to information on which substantial work has to be done to prepare it for release for re-use. Also, the PSI Regulations do not circumscribe existing regimes in respect of copyright, intellectual property, protection of personal data or Freedom of Information (FOI), and do not permit the release of information in a manner that is otherwise prohibited by law.

The PSI Regulations, together with the explanatory guide published by the Department of Public Expenditure and Reform for public bodies on the re-use of public sector information regulations, are available at The NSSO complies with the regulations on the Re-use of Public Sector Information. We encourage the re-use of the information that is published on this website, including information made available in our FOI Publication Scheme, which has been prepared in accordance with Section 8 of the Freedom of Information Act 2014. Information and documents obtained from this website may be reproduced and/or re-used subject to the latest PSI licence available at