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Cad a dhéanaimid

Overview

The NSSO is an Irish Shared Services provider for Human Resources, payroll administration and finance services for Government Departments and Public Service Bodies (PSBs). Our organisations is comprised of Employee Services, Finance Services, Corporate Business Services and Enterprise IT.

The NSSO has over 800 Civil Service staff based in seven offices across Ireland.

Responsibilities of the NSSO

The NSSO is a Government office with over 800 Civil Service staff based in seven offices across Ireland; one each in Galway and Tullamore, two in Killarney, and three in Dublin.

We provide Shared Services to our customers in the Civil and Public Service. We do not provide services to the general public.

The NSSO was established under the NSSO Act 2017. We apply the Government’s HR and payroll policies and procedures. All decision making, control and accountability remains with the client Government Department or Public Service Body (PSB) receiving services from the NSSO.

When Finance Shared Services goes live a single finance technology platform will replace 31 financial management systems and 31 reporting systems across Government departments and offices.

Customers of the NSSO

The NSSO began providing HR and payroll Shared Services to its customers in groups at a time from 2013 onwards.

As of February 2020, we have;

  • 37,900 civil service customers in receipt of HR services from 42 Government Departments and Public Service Bodies
  • 145,800 payees in receipt of payroll services from 54 Government Departments and Public Service Bodies (including over 60,000 pensioners)

What is Shared Services

Shared Services programmes often arise from an economic or financial need to reduce costs and improve efficiency, and this was the case in Ireland.

However, private sector and international public sector experience illustrates that the value of Shared Services stretches beyond the direct benefits of cost savings and efficiency, to other benefits such as the provision of better management information to enhance decision making and the freeing up of senior management resources to focus on policy development over efforts related to transaction processing.

Shared Services delivers on the Government’s vision for change.

The benefits of implementing Shared Services include:

  • Greater efficiency in service delivery through standardising and optimising business and transactional processes into one Shared Services operation
  • Increased focus on ensuring consistent high quality customer service Working in new ways
  • Utilising enabling technologies
  • The provision of a real opportunity to drive workforce reforms that will support the civil service into the future
  • Fostering of strategic capability which can drive capacity and capability building within organisations.

Taken together, these best practices are delivering better outcomes – in terms of service delivery, cost, transparency and accountability. They provide a foundation for a more efficient and effective public service.

Sectors Leaders Network

Shared Services in the Irish Public Service is at an early stage of maturity.

The NSSO has a leadership role in supporting the other public sector Shared Services offices and divisions as they advance their individual Shared Services plans. The Sectors Leaders Network, made up of the Shared Services leads from each the four sectors of Health, Local Government, Education and the Civil Service, meet regularly, working together to improve Shared Services delivery within the Public Service.

Our Office Structure

The NSSO has three divisions:

Each division contains our different functions and each function is led by a Principal Officer (PO).

Corporate Services

Corporate Business Services and Enterprise IT provide functional support across the National Shared Services Office contains the following functions:

  • Finance and Facilities
  • Governance, Risk and Strategy
    • Data Protection
    • Communications
    • Fraud Prevention
    • Governance and Compliance
  • HR, Organisation Development
  • Internal Audit

Enterprise IT supports all of the divisions in the NSSO and provides:

  • Business Intelligence and Reporting
  • Cybersecurity
  • HR Information Systems
  • IT Support
  • Robotics Process Automation

Employee Services

Employee Services provides human resources, pensions and payroll shared services to nearly 60 public service bodies and supported by customer relations and support services. They apply the Government’s HR, pension and payroll policies and procedures on behalf of its clients and all key decision making remains with the client in each department or PSB.

HR Services

HR Shared Services provides a range of transactional services to its customers and clients including:

  • leave
  • absence
  • resignations
  • retirements
  • pay
  • organisational structure
  • employee schemes
  • reporting and document management
  • quality, audit, information governance
  • training

It is supported by HR Information Systems and Robotics.

HR Services operates collaboratively on a cross-functional basis with Payroll Services (PS), Customer Relations Services teams and with our client departments to ensure that the HR needs of over 43,500 civil servants are met in an effective and timely manner.

In 2021 HR Services supported over 43,500 HR Customers across 44 Client Public Service Bodies with almost 700,000 self-service transactions and over 192,000 customer cases closed.

Payroll services

Payroll Service began operating payroll services in December 2013, on a phased basis, and was completed in November 2017. Previously existing payroll processes and practices from 18 payroll centres were consolidated and integrated into one payroll shared service operation by the Payroll Services.

Services provided include payroll, pensions, expense processing and reporting, as well as payment advice distribution, payment delivery, a customer contact centre, and quality and service management.

In 2021 Payroll Services provided a suite of services for payroll, pension and travel expenses (T&S) payment to 56 Payroll clients and 48 T&S client Departments and Offices using standard payroll processes on a single technology platform in three locations; Tullamore, Galway and Killarney.

Customer Relations and Support Services

The customer relations & support services work towards assisting the NSSO to achieve the highest possible level of customer service and to ensure our customer engagements are positive and of added value. This unit is the interface between the NSSO operational areas in HR and Payroll Services and our clients/customers and is focused on promoting the delivery of optimised NSSO services.

The team also look after Service Management. This is the forum where Public Service Bodies meet with the NSSO to discuss issues and strategies.

Finance Services

In April 2022 Finance Services was launched with 8 Public Service Bodies. The new central finance accounting system will replace 31 different legacy finance systems, over time, eliminating the need to maintain, support and upgrade multiple different systems, reducing cost and improving security.

Finance Services will provide a centralised, standardised, accounting and finance service on a single technology platform to 48 Government bodies who will be brought on board on a phased basis over the next three to four years. It will consolidate expenditure through the Exchequer and support eInvoicing and eProcurement and the management of supplier data.

Finance Services will support these critical finance and accounting administration for central Government, including:

  • eInvoicing
  • eProcurement
  • accounts payable
  • accounts receivable
  • fixed assets and asset maintenance
  • cash management
  • tax management
  • general ledger

The implementation will enable the financial reporting reform required to support the move to international accounting standards. In addition, the simplification and standardisation of accounting processes across central Government will strengthen compliance with EU and .international reporting and transparency requirements.

Benefits of Finance Services

The benefits of this central finance accounting system to Government and to the taxpayer are:

  • It will replace 31 different legacy finance systems, over time, eliminating the need to maintain, support and upgrade multiple different systems, reducing cost and improving security.
  • This single platform will consolidate expenditure through the Exchequer. It will support eInvoicing and eProcurement and the management of supplier data.
  • The implementation will enable the financial reporting reform required to support the move to international accounting standards.
  • The simplification and standardisation of accounting processes across central Government will strengthen compliance with EU and international reporting and transparency requirements

eInvoicing for Suppliers

The NSSO’s Finance Services Division fully supports the national approach to compliance with the EU Directive (Directive 2014/55/EU) on electronic invoicing in public procurement. The NSSO has been a key contributor to a European Standard on electronic invoicing across Member States.

As part of our implementation of a single Financial Management System for Central Government, the NSSO is partnering with Celtrino, the company appointed to provide the eInvoicing portal for all of Central Government. This partnership enables supplier invoices to be digitally transmitted to Central Government via a real-time interface. eInvoicing offers significant opportunities and benefits for suppliers and the NSSO will liaise with you to support you in using this service. Read more here.

eInvoicing offers significant opportunities and benefits for suppliers and the NSSO will liaise with you to support you in using this service. Read more here.

The NSSO has benefited from EC grant aid, as part of a consortium to foster the uptake of eInvoicing services in Malta, the Italian region of Sicily and Ireland. We would like to thank IT Sligo for the extensive support provided by them in project managing this endeavour.

See more information about becoming a government supplier.

See more information on e-invoicing and PEPPOL, which supports transmission of e-invoices.

Training

An extensive body of training material is available on our knowledge base and will be added to the One Learning catalogue in due course.

The training materials are structured by functional area, and include video simulations and self-led instructions. Access training and support material.

Requests for Refresher Training can be submitted to Customer Support.

System and Support Access

If you are experiencing System or Access issues, please go to the Helpdesk to raise a Service Request.

About Financial Management Shared Services Programme

The Financial Management Shared Services Programme (FMSSP) is a dedicated team within Finance Services, who will lead the migration of new groups of clients to Finance Services. This team is be focussed on change, communications and data migration activities as these clients prepare for the move to Finance Services.

Finance Shared Services went live in April 2022 with an initial eight Public Service Bodies including the Department of Finance, the Office of the Comptroller and Auditor General and the Department of Public Expenditure and Reform. Over 40 additional client organisations will be brought on boarded on a phased basis over the next three to four years.

When fully established, our Finance Shared Services will provide central standardised finance and accounting processing to over 48 Government Departments and Offices. This will future-proof the finance systems of the Civil Service, enabling fiscal and reporting reforms, and strengthening the financial information available to Government to support their decision-making.

If you have a query on the Programme activities please send an email to the team at support@fsscustomerservice.cloud.gov.ie.

NSSO Offices

The NSSO has 7 offices across 4 locations: 3 in Dublin, 2 in Killarney and 1 each in Galway and Tullamore.

Find further information on them here.